another bumping story
'Appalling': Woman bumped from Air Canada flight misses $10,000 Galapagos cruise
this is Air Canada at its worst
On April 1, Russell checked in shortly after 8 a.m. for her 10:55 a.m. Air Canada flight.
Her plans started unravelling about two hours later when she spoke with an Air Canada agent at the boarding gate. Russell says the agent informed her that the Miami flight was overbooked and that she wasn't getting on board because she didn't have a valid ticket.
Russell was dumbfounded because Air Canada had already issued her a boarding pass and checked her luggage for a $25 fee.
"It was extremely upsetting," she said. "The woman could not have been more rude, hostile. In all my years of travelling, I have never had a travel person treat me so badly."
checks in almost 3 hours early, given a boarding pass, then they bump her at the gate and lie to her about what has happened.
She believes if Air Canada had informed her at check-in that she was being bumped, she would probably have had time to book another flight.
"The series of errors that they made, their lack of apology, their disinterest in helping me is appalling," she said.