May 24th, 2006, 12:58 pm
When a firm tells you why they didnt take one of your candidates on and they come out with a crap excuse how do you respond to them ??Well, the customer is always right...Although I symapthise with those who feel fobbed off, the deeper reason for some of this is that many managers find it hard to articulate exatly why they decided one way or another.Hiring decisons are also often quite political, thus the person we speak to may be giving us the party line, not his own view.We do try to get to specifics, questions they might have answered better, and whether we had understood the job spec right. They do change...But if we feel we're being feed crap it's a hard one. One resorts to open questions that allow them to tell us more, if they so chose. Hard fact is that if a manager doesn't want to tell him the truth no pimp is going to be able to bash his head against the wall until he confesses. We do of course pass that on, however sometimes they haven't much interest in telling us anything, even bullshit.Worst case was one bank who said they'd already interviewed one of our potential guys, and found that he was crap. That's not exactly unknown, but in this case they were wrong. We'd checked this guy out on exactly what they needed, and the problem we saw was actually him being a bit over qualified. In the real world we can't always say with complete confidence that a person is right for a job, but in this case we could.Their interview process was at fault, and we simply don't have the power to change that.