QuoteOriginally posted by: gotcpp1. SDK support from Bloomberg is by email only. They are good in helping out and all, but turnaround time is there. (48 hours is their timeframe, although they are normally geting back in nder 24)2. The service is provided as is, meaning that if you have any problems whatever and call them up they are very helpful until and unless you mention that you are using SDK. At which point they promptly refuse to talk to you.This is understandable b/c they don't have enough qualified people to talk about serious matters on the phone, and also b/c SDK is kind of working agains't their business... The problem is that sometimes they have an issue w/ their server but since you are using SDK they might as well point a finger instead of looking into the problem. E-mail support is useless in this kind of a situation.Thats not really true. Probably you haven't been writing to the correct people. If you are in the Asia-Pacific region, the main SDK guy at Bloomberg is Traveen Gulrajani, i think his bloomberg email is
traveen@bloomberg.net - the SDK team for Asia-Pacific is based in Singapore, but they happily come to any country to give any amount of training. I haven't had any problem, always sent him an email and got replies within a day (sometimes 2-3 days, incase he is out and travelling). They are also pretty happy to share as many examples and codes as possible. When there is a server problem, then usually an error will come on the bloomberg screen like "GUY Director xxx.xxx.xx.xx is not responding" (etc) - it also means that the SDK won't work. As I wrote before in this post - "I have tried pulling some 100 stock's OHLC & V data for some 10 years at one shot on a P II machine with 128 M ram and then doing a huge amount of complicated operations on the data (trying to build an internal momentum indicator for an index) and it just took me less than 30 minutes". Frankly, I am sitting in a developing Asian country with low bandwidths and older systems - if you are in the US or Europe, your performance should be definitely better!! May be you need to relook at your code.