May 23rd, 2007, 1:13 pm
Pbooth has enumerated the life cycle with considerable eloquence.There are of course a few underlying dynamics. The most important is why IT doesn't deliver.IT doesn't deliver because the people in it have poor incentives, and often they are at 180 degree variance.When I was head of IT at a midsize firm I spent some time on the trading desks actually doing IT to them.Often this was bits of Excel, because I could drop in and something useful quite quickly. The value to the business wasn't another Excel jockey,but that the way it allowed me to try and work out what they really needed, not the formal specifications and other bullshit. It was also good PR.I went for jobs at bigger banks and at one interview explained this, and how it made for good relations between traders and IT. They laughed.I don't mean they smiled, they laughed, and caught themselves doing it, leaving a rather uncomfortable silence.This household name bank thought senior IT management should never ever actually touch a computer, except maybe to run Outlook.I should read a report about what they wanted.The fault was mine of course for not pitching myself to the "customer" requirements.But that's the way IT is expected to work.Imagine I was a generic IT guy, who happened to be damned good at Excel.Whilst doing something on the trading floor, I hear swearing and wander over to a profitable trading unit whose spreadsheets have gone tits up.My annual salary is being lost every 30 minutes, or 1 minute given what Excel guys usually earn.I spend a couple of hours holding that system together by force of will and a dodgy technique I learned on a topless beach in Nice (yes, I have one of those)I won't get any extra bonus for that.Not only that, I will be afraid it will get back to my boss who will bollock me for "lack of focus", and given that my fix can't hope to be 100% even if it savesa shedload of money I've "embarrassed him to the business". IE my small bonus is going to be smaller this year.IT bonuses have only the vaguest correlation with the contribution of an individual to the bottom line.If you are one of those who believe that bonuses are a way of encouraging "good" behaviour by staff, whydo you think a small random number has any useful effect on IT. It's random in both directions, I've had people tell me that theyare quite genuinely mystified why their bonus is so high. This is of course very very rare.Thus in pbooth's story, that is why Joe 1 left.He did good work got fuck all cash, and went to a hedge fund who he hoped might appreciate him,